Electro Engineering Pak (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products and services.

1.1 Information we collect

• Personal details: full name, phone number, email address, and delivery address
• Order and payment information — transaction details and billing data
• Technical data: IP address, browser type, device information, and cookies
• Communication records: emails, WhatsApp messages, and call logs related to your inquiries or orders

1.2 How we use your information

• To process, confirm, and deliver your orders
• To provide installation, net metering, site survey, and after-sales support
• To respond to your inquiries, quotations, and support requests
• To improve our website, products, and customer service
• To send promotional offers and updates — only if you have opted in

1.3 Sharing of information

We do not sell or rent your personal data to third parties. We may share limited information only with:

• Payment gateways and banks for processing transactions
• Courier and logistics partners for product delivery
• Technical or installation partners, only when required for service delivery
• Government or regulatory authorities if required by law

1.4 Cookies

Our website uses cookies to enhance user experience, remember preferences, and analyze traffic. You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

1.5 Data security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure.

1.6 Your rights

You may request access to, correction of, or deletion of your personal data by contacting us using the details below. We will respond to legitimate requests within a reasonable timeframe.